FREE Postage on all orders over ยฃ80
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£9.00
While we try to transfer your tapes within 7 working days, there are some occasions where we may take longer. We will always notify you if this happens.
Our 7 days target takes place from the moment we receive your tapes and our target only includes working days (Mon-Fri).
If you have a tape that needs to be done by a deadline, as a rush job, give us a call. An extra charge may be incurred.
Our live chat service is usually open Monday - Friday 10am - 4pm , excluding bank holidays (Times may vary throughout the year depending on seasonal / holidays).
We can place on order on your behalf, check the status of an order, and answer any questions you may have. During out of hours, you can leave a message and your email address and we will get back to you as soon as we can.
There is no need to make a payment upfront. You can place your order and simply select the Pay on Completion option.
Our secure payments are taken by SumUp & PayPal. You may also pay via cash (in store only), or Bank Transfer.
With the option to bring your tapes to us directly in store being the most secure option, it's not always possible if you don't live local to our premises.
This is why we make every effort to ensure that your tapes do not go missing by ensuring that your order is tracked when we send it back to you. We do not mark your order as complete until we know you have received it.
While order updates can sometimes be limited, we will let you know when we receive your tapes, if there are any issues, and when your order is ready for collection or to be sent back to you.
We send these updates via Email and a Text Message Service. Generic updates can be found on the Order Updates page.
We have learned over the years that sometimes you just want to speak to someone face to face. We have now introduced this feature for this very reason.
A lot of our customers who visit us need to be able to show us their tapes or explain something specific which is difficult to explain in writing. This option now opens this up to you over the internet. Simply request your video call on the 'I Need Help' Tab
Post your disks to:
VHS To DVD Ltd,
CETMA Business & Community Centre,
154 Station Road,
Llanelli,
SA15 1YU
Donโt forget to include your order number
Without your order number we can not allocate your disks to your order.
You should receive email conformation as soon as they have been allocated.
