£6.50 – £20.00
While we try to transfer your tapes within 7 working days, there are some occasions where we may take longer. We will always notify you if this happens.
Our 7 days target takes place from the moment we receive your tapes and our target only includes working days (Mon-Fri).
If you have a tape that needs to be done by a deadline, as a rush job, give us a call. An extra charge may be incurred.
With the option to bring your tapes to us directly in store being the most secure option, it's not always possible if you don't live local to our premises.
This is why we make every effort to ensure that your tapes do not go missing by ensuring that your order is tracked when we send it back to you. We do not mark your order as complete until we know you have received it.
There is no need to make a payment upfront. You can place your order and simply select the Pay on Completion option.
Our secure payments are taken by SumUp & PayPal. You may also pay via cash (in store only), or Bank Transfer.
Our live chat service is usually open Monday - Friday 10am - 4pm , excluding bank holidays (Times may vary throughout the year depending on seasonal / holidays).
We can place on order on your behalf, check the status of an order, and answer any questions you may have. During out of hours, you can leave a message and your email address and we will get back to you as soon as we can.
In the unlikely event that your disk is damaged or corrupted, we will issue a free replacement providing that you contact us within 30 days.
Please Note: We will not accept replacements for scratched or destroyed disks. We store all of your footage on our hard drives for 30 days after you collect or receive your DVDs.
Due to the age of the tapes that you bring in to be transferred to DVD or digitalised, there is no surprise that your tapes may be damaged.
Theres a number of reasons why your tape may snap, especially if its an older tape thats been subject to damp or become brittle, but we can splice it back together at no additional cost.
While order updates can sometimes be limited, we will let you know when we receive your tapes, if there are any issues, and when your order is ready for collection or to be sent back to you.
We send these updates via Email and a Text Message Service. Generic updates can be found on the Order Updates page.
We have learned over the years that sometimes you just want to speak to someone face to face. We have now introduced this feature for this very reason.
A lot of our customers who visit us need to be able to show us their tapes or explain something specific which is difficult to explain in writing. This option now opens this up to you over the internet. Simply contact us and ask for a video call
Post your disks to:
VHS to DVD Wales
CETMA Business Centre
Marsh Street
Llanelli
SA15 1BG
Don’t forget to include your order number
Without your order number we can not allocate your disks to your order.
You should receive email conformation as soon as they have been allocated.
VHS To DVD Ltd.
CETMA Business Centre
Marsh Street
Llanelli
Carmarthenshire
SA15 1BG
Llanelli Office:
Monday – Friday: 10AM – 5PM
Bank Holidays: CLOSED
Swansea Office:
Tuesday & Thursday: 10AM – 4PM